Very disappointed at GoBid customer service

I bought a Ford Fico 2020, on the 17 th of May this year, when they advertised the car they said nothing about the car not having a computer box. After communicating with them about this, they said I must get a quote from Ford, I did as instructed and gave them my the quote as well as my banking details. I am sad to report that after 2 weeks of going back and fourth with them I have not gotten any help. They are now saying that the quote Ford gave me should not say estimated quote or I should pay ford first and they will refund me. How can I trust them when they say one thing then later do something else? I am so unhappy with their customer service, I have spent money traveling to their offices in Cape Town only to be told no only Jozi can help me. I don't know what is hard about paying ford directly for what is missing and i take the car to ford so that they can install the box.

I highly don't recommend working with Gobid, I wish I had read the reviews before buying this car from them. I am disappointed!