Terrible Customer Service from GoBid

I am writing this review out of extreme frustration and disappointment with GoBid.

I purchased a vehicle from GoBid Westrand on 25 November. Upon collection and inspection on 28 November, the vehicle was found to be a non-starter, despite being advertised as a starter. The Senior Manager confirmed that the vehicle had been incorrectly listed due to an internal error, as two of the same vehicle makes were mistakenly advertised as both starters.

I was advised to leave the vehicle at the branch and was assured that my refund would be processed within 2–3 working days. However, more than a month has passed and I am still waiting for my refund. I signed the initial refund forms on l 17 December and have followed up numerous times with the branch, customer service, and the Investigations Department. I was then informed that the refund would be authorised on Monday, 29 December 2025; however, till today I have not received the funds. I have been constantly following up and I keep on receiving the same feedback that my refund is being processed more than a month later!

I do not have the vehicle, nor have I received my money back. Although I have been very patient and understanding due to this error made by GoBid, the continued delays have left me feeling that my patience is being taken for granted, and I may be forced to take further alternatives to resolve this matter.

Reference number: CST274122