Refund query

Good day to whoever handle this on behalf of Gobid. I’ve read through reviews and some are nice to hear and some are other way but my experience so far with Gobid is not encouraging. I was introduced to this salvage cars auction by a friend but this is not one to refer anyone in near future. I know soon you will reply me with” that this is not a platform to make queries but your people never reply back emails and when I call they never give a good reply. I initiated a refund online with reference RFD ***7 on 18th May,2024. I understand it takes between 4-7 days to make a full refund. Today being 28th May,2024. The 7th working day. Nothing is visible. I’ve called twice so far between I spoke with Prudence and Jacob and I was assured the manger for refund department will issue the refund every day I call. I believe if your policies don’t issue back refunds you form assure us. Just let us know when we make deposit, we have to use it to auction for cars of choice. Not the one you guys promise at the end of every time I call. Tomorrow being an Election Day and probably a off work day. I don’t think I can see any assurance on your end today.