Lack of Integrity

GoBid do not keep up to the core value of integrity. I received a call and was told that a wrong car was released to me after I had spent money fixing the car, that is GoBid made a mistake and gave me the wrong car (because I gave authorization to the towing company to pick on my behalf). Realizing the mistake was made by GoBid West Rand, I was promised there would be a refund of all expenses. I then gave GoBid the date and time the car would be returned, which I returned the car in good condition (better condition than when towed away) with all invoices of expense spent on the car. It is disappointing that I must keep sending emails and making calls before any action can be taken on completing the refund form. Now, after completing the refund form which was clearly written on it that "A refund will be processed within the 7 working days" that I am yet to receive my refund after over 20 working days. I called GoBid on the 28/01/2025 and I was told the process is at the final stage and refund will be paid same day but I DID NOT received any payment. I had to make several calls and was told it is with head office but till now I have NOT received any payment. The annoying part of it is that two GoBid employees that gave me their direct line neither give a feedback nor pick my calls. It is disappointing that a company that prides itself on excellence cannot uphold integrity. I expect the company will strive towards excellence. I expect my refund to be paid ASAP.