I want my refund

On the 12th of October 2026 I called in the morning to Advise that my deposit that I had done on the 11th of October had not reflected as yet as it had passed 24 hours after I had made the deposit I was advised by a consultant to place bid To check if my *** is active I had then advised that I've done that already which to my understanding I cannot place a bid if I did not have funds my bid was successful I ended up winning the bid for a car I did not want. I called to cancel the bid and I was advised I would forfeit 10% of the value of the car I am sitting with minus R2300 +- from my deposit where is I was testing and I was under the impression my *** wasn't funded as yet I dealt with Mpho who was a team leader and who was sarcastic about my incident who then said I **** even though she had mentioned on the call that she listened to the call and she heard the agent advice I should test by placing a bid yes I had done this prior but my *** was not funded as yet. In conclusion I want my 10% of the money charged from my deposit of 5000 as I was under the impression there was no funds in my *** after I queried they said my funds were not allocated as per the call I had with the agent.