GoBid Springs branch is a ****

Am really disappointed with GOBID. I won a bid Wednesday of Renault scenic 3 2012 model. This car I located at springs branch. And received an email confirming my Winning the following day I paid full amount. But since then they never said anything about my bid, car collection. I started to phone then and sending emails. And they said car doesn't have papers . But MY CONFUSION IS WHEN I SEE THE same car BEING CONTINUESOULY ADVERTISED. New bid started @R44k expired @R39kv expired, to day 26/03/2024 is R36k but my fund has not been refunded!