Gobid car purchase

My boyfriend bought a car from GOBID EAST LONDON they had told him that they have the keys they gave him a run around cause they had misplaced the keys for the vehicle which finally the carrier had agreed to take the vehicle without the keys..He then contact the manager of the gobid east London branch which she promised and stuck to her word that he should make the key here in Durban and he must send her the invoice from the lock Smith people which he did from that day this lady is refusing to answer his calls or messages