M
Mpho
1 reviews | Active since Jul 2023
16 Oct 2024, 06:50
Worst service
This is the worst fibre service provider , every month we have a network outage issue and there is poor communication from them . I had to downgrade my package even now they have not yet assisted me with that . Please do not choose this fibre if you work from home you will end up spending money purchasing data
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Replies (1)
Go Connect's replyOfficial
16 Oct 2024, 07:38Good Day Miss Nevombe
Thank you for raising your concerns
Kindly note the following:
#730539 Ticket response received from you on 11/10/2024 to downgrade your service effective 01/11/2024
#347848 Report of no internet services - Ticket responses and Whatsapp feedback supp**** (Mass outage in Gauteng affecting Midrand Noorwyk area)
The outage start time 10:56 am, and services were restored 15:14 pm. Total downtime 4:58 Hours
#371934 Service Cancelation - Call logged to cancel services - No feedback supp**** from The account holder on further instructions
For more info regarding your queries please feel free to contact us
***
www.goconnect.co.za
Thank you for raising your concerns
Kindly note the following:
#730539 Ticket response received from you on 11/10/2024 to downgrade your service effective 01/11/2024
#347848 Report of no internet services - Ticket responses and Whatsapp feedback supp**** (Mass outage in Gauteng affecting Midrand Noorwyk area)
The outage start time 10:56 am, and services were restored 15:14 pm. Total downtime 4:58 Hours
#371934 Service Cancelation - Call logged to cancel services - No feedback supp**** from The account holder on further instructions
For more info regarding your queries please feel free to contact us
***
www.goconnect.co.za
Go Connect's reply16 Oct 2024, 07:38
Official
Good Day Miss Nevombe
Thank you for raising your concerns
Kindly note the following:
#730539 Ticket response received from you on 11/10/2024 to downgrade your service effective 01/11/2024
#347848 Report of no internet services - Ticket responses and Whatsapp feedback supp**** (Mass outage in Gauteng affecting Midrand Noorwyk area)
The outage start time 10:56 am, and services were restored 15:14 pm. Total downtime 4:58 Hours
#371934 Service Cancelation - Call logged to cancel services - No feedback supp**** from The account holder on further instructions
For more info regarding your queries please feel free to contact us
***
www.goconnect.co.za
Thank you for raising your concerns
Kindly note the following:
#730539 Ticket response received from you on 11/10/2024 to downgrade your service effective 01/11/2024
#347848 Report of no internet services - Ticket responses and Whatsapp feedback supp**** (Mass outage in Gauteng affecting Midrand Noorwyk area)
The outage start time 10:56 am, and services were restored 15:14 pm. Total downtime 4:58 Hours
#371934 Service Cancelation - Call logged to cancel services - No feedback supp**** from The account holder on further instructions
For more info regarding your queries please feel free to contact us
***
www.goconnect.co.za