ZB
ZURIKA B
1 reviews | Active since Oct 2019
04 Aug 2024, 08:22
Ongoing issues and lies
I have whatsapp chats of staff NEVER answering to queries.
I upgraded my line, they deducted my old and new installment. I requested a refund. I was told by Corne that the payment has been loaded. Still waiting.
Absolutely ongoing issues. From no one answering on whatsapp, no answering from after hours, to accounts department always find a way to mess up your account.
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Replies (1)
Go Connect's replyOfficial
17 Sept 2024, 12:10Good day Zurika
We apologize for the inconvenience caused by this matter
We are working hard to improve customer service and speedy responses
Kindly note all refund requests can only be processed once debitze batches have returned to us.
Refund has been processed and paid over
For speedy assistance please contact us on the following:
*** - To speak to a accounts consultant
www.goconnect.co.za - logging a accounts ticket on your profile
***
Please feel free to reach out to us should you need any assistance
Go Connect Accounts
We apologize for the inconvenience caused by this matter
We are working hard to improve customer service and speedy responses
Kindly note all refund requests can only be processed once debitze batches have returned to us.
Refund has been processed and paid over
For speedy assistance please contact us on the following:
*** - To speak to a accounts consultant
www.goconnect.co.za - logging a accounts ticket on your profile
***
Please feel free to reach out to us should you need any assistance
Go Connect Accounts
Best regards,
Go Connect's reply17 Sept 2024, 12:10
Official
Good day Zurika
We apologize for the inconvenience caused by this matter
We are working hard to improve customer service and speedy responses
Kindly note all refund requests can only be processed once debitze batches have returned to us.
Refund has been processed and paid over
For speedy assistance please contact us on the following:
*** - To speak to a accounts consultant
www.goconnect.co.za - logging a accounts ticket on your profile
***
Please feel free to reach out to us should you need any assistance
Go Connect Accounts
We apologize for the inconvenience caused by this matter
We are working hard to improve customer service and speedy responses
Kindly note all refund requests can only be processed once debitze batches have returned to us.
Refund has been processed and paid over
For speedy assistance please contact us on the following:
*** - To speak to a accounts consultant
www.goconnect.co.za - logging a accounts ticket on your profile
***
Please feel free to reach out to us should you need any assistance
Go Connect Accounts
Best regards,