Bad service, Inconsistent and no care for customers, bad reputation For Goconnect

I’m very disappointed with the level of service at Go connect , very disappointed Sent an email out on the 11th of April to a Gentleman who is apparently a sales Manager Jason Neilson on email : ********** / asking for assistance as I need to connect fiber, they responded to say they will call during the cause of the day, Non response till today the 16th of April from Jason or any of their representatives , even after a follow up mail, no one gave me a call or emailed anything to show that my request is important, This shows that I’m not valued

If it takes 5 days + to attend to an inquiry before I even connect, how long will it then take for me to be assisted after connection should I have a problem?

Terrible service from Jason Neilson Not acceptable and inappropriate coming from a sales Manager