Appalling service Goconnect

The company has double debited me. Despite several attempts to get the matter resolved the management and staff seem oblivious to what is going on. There are feeble excuses about staff turnover and promises to contact me back in the next hour. It’s been 2 months and they are still calling me back to clarify the error on their part. It’s completely unacceptable the total disregard for customary service.