sM
sindi M
1 reviews | Active since Aug 2018
30 Sept 2024, 09:24
Worst customer service ever!!!
Horrible customer services. Placed my order more than 3weeks ago, haven't received any communication or update. Can't even reach the company directly as there's no number yo call and they don't respond to emails. Send my parcel or refund me!!!!
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Replies (1)Gloot Nutrition's replyOfficial
04 Oct 2024, 08:27Hi Sindi, Thank you for your feedback, and we sincerely apologise for the frustrating experience. We understand your disappointment and regret the delays in dispatching orders and in communication. The demand for Gloot has been incredible, with products flying off the shelves at retailers like Clicks, Takealot, and Foschini and online. While we’re thrilled by the response, this surge led to unforeseen delays as we worked to replenish stock and manage orders. We take full responsibility for the communication gaps and have addressed the escalation process to ensure better service. We are putting measures in place to prevent future delays.If you need to speak to someone at Gloot please contact ***Thank you for your support, and we look forward to providing a smoother experience moving forward.
Gloot Nutrition's reply04 Oct 2024, 08:27
Official
Hi Sindi, Thank you for your feedback, and we sincerely apologise for the frustrating experience. We understand your disappointment and regret the delays in dispatching orders and in communication. The demand for Gloot has been incredible, with products flying off the shelves at retailers like Clicks, Takealot, and Foschini and online. While we’re thrilled by the response, this surge led to unforeseen delays as we worked to replenish stock and manage orders. We take full responsibility for the communication gaps and have addressed the escalation process to ensure better service. We are putting measures in place to prevent future delays.If you need to speak to someone at Gloot please contact ***Thank you for your support, and we look forward to providing a smoother experience moving forward.
