SD
Shuneez D
1 reviews | Active since Feb 2025
05 Aug 2025, 16:02
Unhappy customer
Placed an order on the 27th of July Received a msg saying my order is on its way but when I made contact with the Courier company today they said it’s still with the supplier so why even say it’s on its way.To top it all when trying to search my order number it says does not exist like wth. I’m actually two minded about this whole process
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Gloot Nutrition's replyOfficial
06 Aug 2025, 10:17Dear Shuneez,Thank you for reaching out and sharing your concerns. We’re very sorry for the confusion and lack of communication around your order — we understand how disappointing this has been.Your order was delayed due to a temporarily out-of-stock product. Your parcel is now ready and has been handed over to the courier. You’ll receive updated tracking details soon. We’ve also added a free Flat Tummy Tonic to your order to thank you for your patience and understanding.We’re working hard to improve our communication and prevent this from happening again. If you have any further questions, we’re here to help.
Gloot Nutrition's reply06 Aug 2025, 10:17
Official
Dear Shuneez,Thank you for reaching out and sharing your concerns. We’re very sorry for the confusion and lack of communication around your order — we understand how disappointing this has been.Your order was delayed due to a temporarily out-of-stock product. Your parcel is now ready and has been handed over to the courier. You’ll receive updated tracking details soon. We’ve also added a free Flat Tummy Tonic to your order to thank you for your patience and understanding.We’re working hard to improve our communication and prevent this from happening again. If you have any further questions, we’re here to help.