TWO MONTHS WAITING FOR AN ORDER - UNPROFESSIONAL

I placed my order on the 18th September 2024, TWO MONTHS later still NO delivery. They first sent an email stating “WE'RE WORKING AROUND THE CLOCK! We're experiencing high order volumes. Our lead times are 7-10 working days. The team is working around the clock to get your orders to you”.

I sent an email requesting to change my address, no feedback received. Then 7-10 working days lapsed and further sent them numerous emails still no feedback, but they keep sending me promotional emails.

I received an email on the 08th October 2024 to say my shipment was handed over to the Courier Guy. THE ORDER NEVER ARRIVED!! I logged into my account today and still says “Shipment is on its way”…..WHAT A JOKE.

On the 23rd October 2024, the CEO - Greg sent a lengthy email stating “I want to personally apologize for the delays you've experienced with your recent Gloot order and for any frustration caused by our lack of communication. I fully understand how disappointing this has been, and as the CEO, I take full responsibility for these challenges. He continued to say the company grew beyond their expectations and have changed locations, now they able to handle over 1 000 orders per day. I must sent a follow-up email to *** and giving me a 20% discount on my next order”.

Further emails were sent CC’ng him requesting a REFUND and STILL NO FEEDBACK. I sent messages on their Instagram accounts also, no success and they just continue promoting and not FULFILLING THEIR PROMISES.

If I could give them a negative star, I would for their unprofessionalism, lack of communication and dishonesty.