Product not received and Lack of communication

I purchased four products from Gloot on September 23rd and I still have not received my order. Unfortunately, they do not have a direct contact number; the only way to reach them is via email, which I have done several times without any response. The only communication I received was the confirmation email after my purchase. I also messaged them on Facebook, but they have not bothered to reply.

I am highly disappointed with their service and lack of communication. I would advise against ordering from them. A friend of mine wanted to order from Takealot, but they were out of stock. Once they were back online, it only took three days for delivery.

I can’t even begin my journey with my team, as they have received their products while mine has not been delivered. The journey challenge started on the 1st, so I urge you: DON’T MAKE THAT MISTAKE!