Poor service and continued ignorance of consumer rights

Gloot ignores to refund me after I have cancelled my order on account of them failing to deliver on time and ignorance of my emails enquiring about delivery. This after I've bought Wight loss bundle on 23 September 2024 and paid for same day. Delivery was promised to take place 7-10 days, but that happened. I sent several emails enquiring about delivery of my order which remained unanswered until I cancelled my order (Order ***) on 8 October 2024. A days after this cancellation they sent me an email advising about readiness of dispatch of my order to which I responded that they should not deliver as I've already cancelled. Despite this, they forced delivery and later that day I got a message that courier guy has collected order for delivery to me, to which I also sent a message to them and told them not to deliver.

To date, Gloot ignores my messages to refund me. Last Thursday, they CEO, Greg sent me a message apologising about they late delivery and offering me 20% discount. I responded per email to him that he should not bother as Gloot has proven to me that they only care for customers money and not they enquiries, and that I expect refund as order has been cancelled on account of their failure to honour delivery times and again, failure to answer my repeated enquiries on my order.

To date, they still ignore to refund me. I've since written to them that I would expect such refund with interest at standard rate, and they still ignore my repeated calls for refund despite payment I have made on 23 September 2024. I discourage anyone from continuing business with Gloot as they don't respect customers and consumers right, even right to cancel order not delivered by promised date. Greg only consider customers when money comes into the business, but not when consumers exercise their rights. I've done nothing wrong by cancelling my order after Gloot has failed to deliver as promised (within 10 days) and after they have kept dumb to answer to my enquiries.

Please consumers, stop buying from Gloot, they don't respect consumers as they are doing to me. I'm now treated like a ******** for exercising my right to cancel order after they poor service and numb customer service.