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Hi Zoe, Thank you for your feedback, and we sincerely apologise for the frustrating experience. We understand your disappointment and regret the delays in dispatching orders and in communication. The demand for Gloot has been incredible, with products flying off the shelves at retailers like Clicks, Takealot, and Foschini and online. While we’re thrilled by the response, this surge led to unforeseen delays as we worked to replenish stock and manage orders. We take full responsibility for the communication gaps and have addressed the escalation process to ensure better service. We are fully stocked and have measures to prevent future delays. If you need to speak to someone at Gloot please contact ***Thank you for your support, and we look forward to providing a smoother experience moving forward.