GS
Gemma S
1 reviews | Active since Aug 2025
05 Aug 2025, 12:22
No delivered goods or feedback
I placed an order a week and a half ago, on 30 July it stated that it was on its way to be picked up and couriered.
Another week passed and now I can't even track my parcel as the order number now does not exist.
Except for spending R1000 on products that I am not receiving, I have been sending emails and queries bit no reply from anyone to assist.
I would honestly not recommend this to anyone.
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Replies (1)
Gloot Nutrition's replyOfficial
06 Aug 2025, 08:11Dear Gemma,
Thank you for bringing this to our attention. We’re genuinely sorry for the delay and the lack of communication you’ve experienced — this is not the standard of service we aim to provide. We understand how upsetting this must be, especially after placing your trust in us. Your order was affected by a stock delay on one of the items, which unfortunately held up the dispatch process. We should have communicated this more clearly and promptly, and we sincerely apologise for the oversight.We’ve now resolved the issue, and your parcel is being handed over to the courier today. You’ll receive updated tracking details shortly. To make up for the inconvenience, we’ve included a complimentary item in your parcel — a small token of appreciation for your patience.
We’re reviewing our internal processes to prevent this from happening again, and your feedback is helping us improve.If you have any further questions or need assistance, please don’t hesitate to reach out — we’re here to help and make this right.
Regards,
The Gloot Team
Thank you for bringing this to our attention. We’re genuinely sorry for the delay and the lack of communication you’ve experienced — this is not the standard of service we aim to provide. We understand how upsetting this must be, especially after placing your trust in us. Your order was affected by a stock delay on one of the items, which unfortunately held up the dispatch process. We should have communicated this more clearly and promptly, and we sincerely apologise for the oversight.We’ve now resolved the issue, and your parcel is being handed over to the courier today. You’ll receive updated tracking details shortly. To make up for the inconvenience, we’ve included a complimentary item in your parcel — a small token of appreciation for your patience.
We’re reviewing our internal processes to prevent this from happening again, and your feedback is helping us improve.If you have any further questions or need assistance, please don’t hesitate to reach out — we’re here to help and make this right.
Regards,
The Gloot Team
Gloot Nutrition's reply06 Aug 2025, 08:11
Official
Dear Gemma,
Thank you for bringing this to our attention. We’re genuinely sorry for the delay and the lack of communication you’ve experienced — this is not the standard of service we aim to provide. We understand how upsetting this must be, especially after placing your trust in us. Your order was affected by a stock delay on one of the items, which unfortunately held up the dispatch process. We should have communicated this more clearly and promptly, and we sincerely apologise for the oversight.We’ve now resolved the issue, and your parcel is being handed over to the courier today. You’ll receive updated tracking details shortly. To make up for the inconvenience, we’ve included a complimentary item in your parcel — a small token of appreciation for your patience.
We’re reviewing our internal processes to prevent this from happening again, and your feedback is helping us improve.If you have any further questions or need assistance, please don’t hesitate to reach out — we’re here to help and make this right.
Regards,
The Gloot Team
Thank you for bringing this to our attention. We’re genuinely sorry for the delay and the lack of communication you’ve experienced — this is not the standard of service we aim to provide. We understand how upsetting this must be, especially after placing your trust in us. Your order was affected by a stock delay on one of the items, which unfortunately held up the dispatch process. We should have communicated this more clearly and promptly, and we sincerely apologise for the oversight.We’ve now resolved the issue, and your parcel is being handed over to the courier today. You’ll receive updated tracking details shortly. To make up for the inconvenience, we’ve included a complimentary item in your parcel — a small token of appreciation for your patience.
We’re reviewing our internal processes to prevent this from happening again, and your feedback is helping us improve.If you have any further questions or need assistance, please don’t hesitate to reach out — we’re here to help and make this right.
Regards,
The Gloot Team