Horrible service from Gloot

On September 11th, I placed and paid for an order online. Today, October 7th, I have still not received any response from Gloot regarding my order. I've sent multiple emails following up on the delivery but have received no replies at all. At this point, I just want a refund, but once again, there's no response. I really hope this company hasn't ****med me out of nearly R2000.