Gloot servicing nightmare

Item: Gloot Nutrition
Rating: 1

I'm incredibly disappointed with my experience with Gloot. Despite the hype surrounding the brand, the service I received has been nothing short of frustrating. I placed an order on 26 August 2024 and was promised tracking information and dispatch confirmation, yet days later, I've received absolutely nothing. I even tried following up on social media (Instagram), only to have my messages ignored.

There seems to be no clear escalation process in place, which leaves customers like me with nowhere to go when things go wrong. For a brand with such a big following, their service management is incredibly poor. I expected better, and I’m deeply frustrated with the lack of communication and transparency.

I hope Gloot takes this feedback seriously and improves how they handle orders and customer inquiries in the future.

Helpful (0)

Replies (1)

Gloot Nutrition's replyOfficial

18 Sept 2024, 11:23

Hi Fumbatha, Thank you for your feedback, and we sincerely apologise for the frustrating experience. We understand your disappointment and regret the delays in dispatching orders and in communication. The demand for Gloot has been incredible, with products flying off the shelves at retailers like Clicks, Takealot, and Foschini and online. While we’re thrilled by the response, this surge led to unforeseen delays as we worked to replenish stock and manage orders. We take full responsibility for the communication gaps and have addressed the escalation process to ensure better service. We are now fully stocked and have measures in place to prevent future delays.If you need to speak to someone at Gloot please contact ***Thank you for your support, and we look forward to providing a smoother experience moving forward.

Gloot Nutrition's reply18 Sept 2024, 11:23

Official