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Kim B

1 reviews | Active since Jul 2024

30 Sept 2024, 14:11

DONT PURCHASE ON GLOOT WEBSITE

PATHETIC CUSTOMER SERVICE! IF I COULD RATE YOUR SERVICE AT 0 I WOULD. i ORDERED ON SEPTEMEBER 10TH! lead time advised 7-10 working day. Its now day 14 with zero response via email, or social media platforms, gloot is very quick to reply to new customers wanting to place an order, but no response in regards to the customers awaiting their orders! they hype was so great, but this is extremely disappointing. creating new restock posts everyday, but yet cant deliver pre existing orders. Pointless asking for a refund as im 100% certain i will never receive it. I wish i checked reviews before placing my order. No matter how great the product is, the customer service is this pathetic you will lose a lot of business.

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Replies (1)
Gloot Nutrition
Gloot Nutrition's reply04 Oct 2024, 08:26
Official
Hi Kim, Thank you for your feedback, and we sincerely apologise for the frustrating experience. We understand your disappointment and regret the delays in dispatching orders and in communication. The demand for Gloot has been incredible, with products flying off the shelves at retailers like Clicks, Takealot, and Foschini and online. While we’re thrilled by the response, this surge led to unforeseen delays as we worked to replenish stock and manage orders. We take full responsibility for the communication gaps and have addressed the escalation process to ensure better service. We are putting measures in place to prevent future delays.If you need to speak to someone at Gloot please contact ***Thank you for your support, and we look forward to providing a smoother experience moving forward.