Best apology to customer

I recently shared my frustrations with Gloot about lack of communication to their customers. I am happy to announce that on 23/10/24 finally came and I'm now using the product from Gloot. Today 24/10/24 I received an email from the CEO of Gloot nutrition apologizing for the delay and lack of communication. The cause of delay is due to unexpected high volumes of Gloot products demand. I also received something from Greg the CEO and I highly appreciate him going over and above my expectations. This is high quality customer service. Big up to Greg