HW
Harlaine W
1 reviews | Active since Jan 2012
03 Jun 2025, 10:16
Bad customer service
Is this website legit??? I placed an order last week, I received an email and whatsapp to say its been shipped, but nothing has progressed since then. When I try to track it on the courier companies website - a different order comes up. When I try calling the courier company no one answers? Try to get hold of anyone and no one responds to the emails or instagram messages, no customer service whatsoever
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Replies (1)
Gloot Nutrition's replyOfficial
15 Jul 2025, 09:42Hi Harlaine,
Thank you so much for reaching out and sharing your experience. We’re truly sorry for the confusion and frustration caused during the shipping process — that’s not the experience we aim to provide.
We’re glad we were able to resolve the issue quickly and that your order arrived safely. It’s wonderful to hear that you’re enjoying your Gloot products — your satisfaction means everything to us!
If you ever need assistance in the future, please don’t hesitate to contact us directly. We’re always here to help.
Warm regards,
Bronwyn / Team Gloot
Bronwyn / Team Gloot
Gloot Nutrition's reply15 Jul 2025, 09:42
Official
Hi Harlaine,
Thank you so much for reaching out and sharing your experience. We’re truly sorry for the confusion and frustration caused during the shipping process — that’s not the experience we aim to provide.
We’re glad we were able to resolve the issue quickly and that your order arrived safely. It’s wonderful to hear that you’re enjoying your Gloot products — your satisfaction means everything to us!
If you ever need assistance in the future, please don’t hesitate to contact us directly. We’re always here to help.
Warm regards,
Bronwyn / Team Gloot
Bronwyn / Team Gloot