Bad customer experience- No communication

Placed an order on the 27th of September till today I haven’t received my order. Spent R600 on my package. Got an automated email. Sent emails to follow up on my package but I’m not getting any response.

So this is what I’m going to do. I will be escalating this even further if it’s not resolved within 5 days. I will reach out to your sponsors to let them know how many people are impacted and the bad customer experience we are receiving from you guys.