Zero Customer Support

<p>About 4 months ago my Autopage cellphone contract was transferred to Glocell. After being 5 years with Autopage and excellent customer service, I was very disappointed, and it took only 4 months for Glocell to proof that my disappointment was not for no reason. on 20 June I received a call from a Glocell sales agent offering me an upgrade on my existing contract that expire in September. I gladly accepted and I was told that I will receive my new device delivered to me within 24-48 working hours. After not receiving any further communication nor the device, on 23 June I logged a support call on the Glocell website. The same day I received a call back from the same sales agent just to request all my detail over again. Again I was informed that my delivery will be either 24 June of Monday 27 June. on 29 June after still no delivery I again logged a support e-mail on the website and I received a response back by mail saying that my device was not dispatched and delivery takes 5 - 7 working days. Upon request I was also told that they cannot tell me when my order will be dispatched. I then decide to call the support centre. After speaking to a support agent and explaining my situation I was promised a call back by a manager before close of business on 29 June or early 30 June. Being the 5th of July today and no call back received I was forced to call the call centre again. The following events took place over a period of around 90 minutes of me being on the phone to the support centre.</p> <p>On my first call to support, after explaining my situation I was told that I need to speak to a sales agent and was transferred. After explaining my situation again to the sales agent, I was told that I need to speak to support and without giving me a chance to respond, I was transferred. After holding on for another 5 or 10 minutes I spoke to a different support agent, who gladly gave me my waybill number as well as the tellephone numbers for the courier company as well as the warehouse. After not being able to tract the waybill online I phoned the courier company who informed me that they have not received any instruction from warehouse to action the waybill and I had to follow up with the warehouse. When I queried with the warehouse when dispatch will take place I was informed that Glocell stopped my order on 29 June. </p> <p>I was back to square one and started the process of contacting the support center again. - Holding time before any call is around 5-10 minutes as I pressume with such bad service Glocell must experience an extremely high call volume for complaints. Eventually my call was answered and I explained to the agent my frustration and that I need to speak to a manager. I was placed on hold for another couple of minutes and then the agent came online and told me she is tranferring me to a supervisor. The phone rang about 5 times and the call was cut. I had to start the process all over again.... So I did...</p> <p>Again I had to explain the situation to the support agent and again I was asked to hold for a supervisor and again the phone was cut after ringing for a while. </p> <p>Again I started the process , when the support agent answered the phone I was already extremely frustrated and I insited to speak to a manager but not being transferred. After holding on for 23minutes, (as the supervisor was busy on another call) I eventually had the opportunity to speak to a supervisor, who told me that the order was not stopped by Glocell and is at the warehouse for dispatch. She told me that she will follow-up and get back to me within 30 minutes. </p> <p>The status now after receiving a call back from the supervisor is that Glocell apparently did not stop my order but it was not released by Head Office and she will request a release and get back to me within 24 hours!!</p> <p> </p> <p>Autopage, Why did you leave me in the hands of such an *********** company? My advise to anybody would be to stay as far away from Glocell as possible and I will surely take my business away as soon as I am able to.</p>