Zero Customer Service

<p>I am one of the unfortunate souls who was migrated from Autopage to Glocell. Initially all seemed fine, until in August 2016 I requested an additional 100MB data bundle to be loaded. This bundle was supposed to be R19.00. When my September bill arrived, not only did they bill me twice for this bundle, the charged me initially R69.87 and then a further R399.00 for the data bundle, i.e. an overcharge of nearly R450. Despite my monthly follow-up phonecalls, which normally take approximately 20 minutes to be answered, even now in November this matter is unresolved.</p> <p>As a result I decided to cancel my contract wih Glocell and port my number to a different service provider, as my contract expires in November. I was informed I need to give a calender month notice. I completed and submitted the forms in October, specifically requestion confirmation of receipt. Nothing. I have since sent through the forms a further two times. Nothing.</p> <p>Bottom line. Glocell offers Zero Customer support and I strongly advise everyone to look elsewhere if in need of a cellphone contract.</p>