HV
HLS V

1 reviews | Active since Jun 2015

12 Oct 2016, 12:53

WOW WHAT A COMPANY

<p>GOOD DAY</p> <p><br />IT SEEMS THAT I CANNOT WIN WITH GLOCELL WITH THE UPGRADED 4G SMARTDATA CONTRACT WHICH WAS DONE IN JULY 2016 AND WHICH HAD TO START ON THE 1ST OC TOBER 2016. LET ME EXPLAIN ONCE AGAIN.</p> <p><br />BONNIE, YOUR EXPERT CONSULTANT HELPED ME WITHIN A WEEK TO GET THIS CONTRACT UP AND RUNNING?? FIRST THE NUMBER ********** 993 WAS ACTIVATED THEN DEACTIVATED, SECONDLY, SHE ADVISED ME TO GO TO GLOCELL EAST RAND MALL TO BUY ANOTHER CELL C SIM CARD AND TO RICA IT THERE. I GAVE HER THE NEW NUMBERS AND THE GLOCELL EAST RAND MALL GENTLEMAN CAPTURED IT ON THE SYSTEM UNDER MY ACCOUNT AND HE COULD ONLY PICK UP THE 074 NUMBER ON THE SYSTEM - NO CELL C SERVICE NETWORK AND THE PERMANENT RED LIGHT ON ROUTER.</p> <p><br />THEN BONNIE SAID, SHE IS GOING TO TRY AND FIND THE CONSULTANT WHO VERBALLY PHONED ME IN JULY TO UPGRADE MY PREVIOUS 24 MONTHS SMART DATA 2G WHICH I ORIGINALLY HAD WITH AUTOPAGE. THEN SHE WILL COME BACK TO ME, BUT THE NEW NUMBER STARTING WITH 061 WAS ACTIVATED ON THE NEW ROUTER, GREEN LIGHT STEADY BUT NO INTERNET CONNECTION - DISCONNECTED.</p> <p><br />THEN YESTERDAY I PHONED ********** OPTION 3, TWICE AN INDIAN GENTLEMAN ASSISTED ME AND SAID, I HAVE BEEN GIVEN THE WRONG INFORMATION, I MUST GO AND BUY A NON-RICA CELL C SIM CARD AGAIN AND HE WILL DO A SIM SWAP THEN THE SERVICE WOULD HAVE WORKED, AND HE WILL PHONE ME TODAY THE 12TH OCTOBER TO ACTIVATE OR DO THE SIM SWAP.</p> <p><br />AT LUNCH TIME, I PHONED IN 3 TIMES, HOLDING ON FOR 25 MINUTES, NO CONSULTANT ATTENDED TO ME, HIGH VOLUME CALLS, I WONDER WHY????????</p> <p><br />SO THIS IS HALF OF THE MONTH, 3 MONTHS LATER, NO PROPER CONTRACT WORKING YET. I AM DUE TO UPGRADE MY MOBILE NUMBER ********** , I DONT THINKS SO, SO I WILL GIVE WRITTEN 30 DAYS NOTICE AT THE END OF NOVEMBER FOR THE SONY EXPERIA E 1 CONTRACT DUE TO INCOMPENTENCY OF GLOCELL SERVICES.</p> <p><br />I ACTUALLY BEGGED THE INDIAN CHAP TO PHONE ME BACK DUE TO NO ANSWERING OR EMAIL CORRESPONDENCE, BUT I AM SO SURE SOMEONE MUST READ IT.</p>

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