Worst Service Provider

<p>Good day,</p> <p> </p> <p>Glocell is the worst service provider I have seen in a long time.</p> <p>I have been a client of Autopage for a long time and renewed my contract last year September.</p> <p>The deal was that I get 1 Gb data per month. Since May (Once Glocell took over my contract from Autopage) I only receive 100Mb. This has resulted in me paying over R1200.00 per month for my cellular bill instead of my usual R670.00 per month. I have been calling and emailing Glocell since August and each time there is a different excuse as to why they can't correct it immediately. I have been phoning non stop this week but each time after holding more than 10min to talk to someone in Customer support the line cuts out. Of course when I selected the option to obtain a new cellular contract someone answered. I asked to be transferred to customer support and the operator provided me with a "direct" number to customer support. I called the number and again when I chose customer support I had to hold the line for more than 10min and then the line was cut again.</p> <p>I have not received any feedback on my emails I sent Glocell or CellC.</p> <p> </p> <p>I did not ask that Glocell take over my contract from Autopage but now I have to deal with Glocell's poor service and pay more than R500.00 more a month which I don't have.</p> <p> </p> <p>I would discourage anyone that wants to sign a contract with Glocell.</p> <p>Worst service I have experienced in a long time.</p> <p> </p> <p>Jolanda Beetge</p>