GM
Grant M

1 reviews | Active since Sept 2016

16 Sept 2016, 10:24

WORST SERvICE EVER, AVOID AT ALL COSTS

<p>My CellC giga data contract was migrated from Altech to Glocell and my contract was due to expire at the end of July 2016. I sent through my the required cancellation forms during June 2016 as required. At the end of August I was howver still billed for the service. I have since phoned glocell weekly to try and get my contract cancelled and refunded for the services which I did not request and subsequentlly have not used.</p> <p> </p> <p>If would avoid doing business with this provider as this is the worst service I have ever received and the customer service line provides absolutely no assistance. The best they can tell me is that they have received a cancellation request.</p>

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Replies (1)
Glocell
Glocell's reply29 Sept 2016, 13:41
Official

Hi Grant,

We are really sorry for the inconvenience that this has caused you. We have received your termination documents and our team is working on your matter. We assure you that your line will be cancelled with us.

The GloCell Team

Best regards,