1 reviews | Active since Aug 2016

19 Sept 2017, 17:01

Worst service ever

Been calling a week now. Every call I'm being placed in a queue. After a 10min waiting my call is disconnected. Third attemed today I got through to a consultant to help me very kindly ask me just wait to look if they have to device in stock, after 30 minutes I still got no response. So I called from another phone and got you again to be help I've been placed on hold again to the Department of upgrades, and guess what they still didn't assist me with my problems. You just don't get any assistance from Glocell Head Office nor Glocell Kimberley.

0
Replies (1)
Glocell
Glocell's reply20 Sept 2017, 09:53
Official

Good day Melindy,

Thank you for taking the time to air your frustration.

Please accept our sincerest apologies for the perturbing service which you have experienced from the team, as well as for the pure frustration caused.

Please rest assured that a team member will be emailing you for assistance.

Kind Regards,

The GloCell Team