Worst Service Ever!!!

I took my phone into Glocell shop at Redsmall Rooihuiskraal Centurion on the 20th June 2017, my phone was received by Modiegi who booked my phone in for repairs. She kept my sim tray, pouch and memory card in order that she can hand them back when my phone comes back from repairs.this was the beginning of my worst experience with Glocell Cellular. after a week or two I received a call from Redsmall requesting me to email insurance since the technicians cannot not fix my phone. I then emailed insurance and was requested to email some documents which I did. took me a while before hearing from them. I sent them countless emails, then they gave me a wrong model of phone telling me the phone I am claiming is not what I upgraded to? asked the shop to intervene and email them proof of my upgrade. then I never heard from them till again I started emailing them and only was I told they never received a copy of my ID? sent them once more the email I sent them with a copy of my ID. Weeks went pass again and I started emailling again and only then was I told I need to pay Insurance access for R750.00 which I did and no response once again. started emailling again and was told there is nothing wrong with my phone they will courier the phone back and reimburse the R750.00. this whole situation took almost 3 x months. I have eventually received my phone by Courier. went to Reds Mall to get the stuff I have mentioned above and found Glocell closed. sent more emails we the hope that the lady who booked my phone for repairs can respond wherever she is and nothing. I was in a shock when I received a call today from a lady called Sphiwe Dlamini and I told her I received my phone eventually unfortunately I need my sim tray etc. she told me they have received nothing like that when the shop closed down. I dont know I am very frustrated and I am not MAD. I cannot claim something I dont know. I drove to Vodacom this afternoon we the hope that I can purchase at least the sim tray in order that I can use my phone and was told by Vodacom it will be very difficult to get this tray. What do I do know. I am setting with a phone I cannot use? I upgraded last year in May, my phone is still brand new. I am highly disappointed at Glocell and will definitely PORT OUT come May 2018 and will surely not leave this matter as is. Glocell is a horrible company and it looks like they dont care about their customers. I wish Altech Autopage hadn't closed down and gave us to this useless company. If anyone out there is considering taking a contract with these guys please think again, very BAD service provider to be with.