1 reviews | Active since Sept 2016

28 Sept 2016, 14:58

Worst service ever

<p> I also used to be with Autopage and 2 of my 3 contracts were moved to Glocell. Debit order didn't go off and after no notification both lines were suspended. 2 weeks of no sevice after I've paid eventually the kids had working phones again. On 28/07/2016 I sent an e-mail querrying charges on the account, today 28/09/2016 they answered that e-mail, telling me to contact Ignition. I did this, but they told me to contact Glocell. No-one answers the phone or respond to e-mail. </p> <p> </p> <p>I want to know what will happen if I just stop paying the accounts?? Will they have legal recourse? This is the most pathetic service I've ever received</p>

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Replies (1)
Glocell
Glocell's reply29 Sept 2016, 16:28
Official

Dear Antonette,

We are really sorry for the experience that you have had with us so far. We have notified our team to look into your billing query. We assure you that they will help you with this and they will help you get to the bottom of this; your reference number is ***.

The GloCell Team