1 reviews | Active since Sept 2016

04 Oct 2016, 13:27

worst service and most *********** staff

<p>I took a contract for R199pm and received my phone on the 14th of June, was told i will be billed a prorata amount and the once off sim connection fee of R195. when i received my bill it was more than the contract amount, phoned customer service and was told that is what i was sold. then refered to sales the lady assisted me was Phumi and she advised that my bill was incorrect and she refered me back to customer services. i have requested a limit of R50 to be added on my contract yet received my bill and this was not done. i have called and emailed glo cell and have yet to receive feedback. i have never received such horrible service from *********** people until taking a contract with glo cell.</p>

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Replies (6)
Glocell
Glocell's reply04 Oct 2016, 13:39
Official

Dear Preashnie-moodley,

Thank you for alerting us of your billing dispute; we do apologise for the unnecessary inconvenience caused.

We assure you that a GloCell Team member will be contacting you to rectify your matter urgently.

Warm Regards

The GloCell Team

Glocell
Glocell's reply04 Oct 2016, 13:39
Official

Dear Preashnie-moodley,

Thank you for alerting us of your billing dispute; we do apologise for the unnecessary inconvenience caused.

We assure you that a GloCell Team member will be contacting you to rectify your matter urgently.

Warm Regards

The GloCell Team

Glocell
Glocell's reply04 Oct 2016, 13:39
Official

Dear Preashnie-moodley,

Thank you for alerting us of your billing dispute; we do apologise for the unnecessary inconvenience caused.

We assure you that a GloCell Team member will be contacting you to rectify your matter urgently.

Warm Regards

The GloCell Team

Glocell
Glocell's reply04 Oct 2016, 13:39
Official

Dear Preashnie-moodley,

Thank you for alerting us of your billing dispute; we do apologise for the unnecessary inconvenience caused.

We assure you that a GloCell Team member will be contacting you to rectify your matter urgently.

Warm Regards

The GloCell Team

's update07 Oct 2016, 14:05
Reviewer Update

********** 470 or ********** 208

's update11 Oct 2016, 11:40
Reviewer Update

once again i have not received a response