Worst Service

<p>I would to let you know that I have received the worst service from your company. Here is my story :</p> <p> </p> <p>1. My contracted was upgraded on the 22nd of April on a topup contract for R120pm cell number ***)</p> <p>2. After 2 weeks I asked when can I expect the phone, I was given a waybill number and was told to call courier IT myself which I feel is very bad customer service</p> <p>3. Upon calling courier IT, they told me go to their website, which I did and saw the parcel was in transit</p> <p>4. The topup contract during this period gave me issues as I was not allowed to load airtime to date.</p> <p>5. After calling the call centre and explaining the problem, I was cut 3 times and had to call back to re-explain my issues.</p> <p>6. No one to date has returned my calls when they were dropped including a call made to you customer service, not sure the point of this department if they don’t offer a good service either.</p> <p>7. Then I started receiving incorrect names on my billing and address.</p> <p>8. Today I decided to call courier IT only to find out that the parcel was delivered and signed by a customer, so my only assumption was that I was given the incorrect waybill number.</p> <p> </p> <p>Almost one month later, I have been debited and have problems with my contract and no one can assist.</p> <p> </p> <p>You can reach me on *** and can also use the same phone number to trace all calls made to your call centre over the weeks to verify my story,</p> <p> </p> <p>This has been my experience thus far, I leave this is your hands to resolve Urgently</p>