JZ
Juanique Z

1 reviews | Active since Aug 2016

05 Sept 2016, 15:27

Worst Glocell Customer service and assistance! Glocell is ***********...

<p>I had a contract with Nashua mobile who sold their part to Altech autopage who migrated the Cell C customers over to Glocell! worst decision ever! They have a bunch of inompetent staff at the call centre! I was told to send in cancelation documents one month before my contract ends. I did this indeed but in may and my contract only ended on the 24th of July 2016. I had to contact them numerously to find out what is happening if they received the documents and if my phone will be cancelled. I was told via email in August that my contract has ended and is now on a month to month service, amd that i need to supply the cancelation documents to get my phone cancelled. I phoned them again using my monies and time to get this resolved and what happend they deduct money from my account. I have done my part they do not follow up or communicate back. Alll they know is to say we have escalated it and thats where it ends. They say they will get back to you but slam the phone down in your ear or when you phone they say they will get bac to you and still nothing! This is the worst service ever i demand my money back as i am not going to leave it here i am going to the newspapers as well! We should stand together and get this place closed down!</p>

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Replies (2)
Glocell
Glocell's reply06 Sept 2016, 10:53
Official

Dear Mrs van Zyl,

We are regretfully sorry that you have been treated in such an inexcusable manner and for delivering such pathetic service! Your frustration and disappointment is completely understood. We would most certainly like to assist you in terminating successfully as well as refunding what is due to you.

One of our s****ed team members will be in touch with you to rectify your query shortly.

Warm Regards

The GloCell Team

JZ
Juanique Z's update07 Sept 2016, 15:33
Reviewer Update

Now this is getting to me.... the company replies and says someone will get back to you! On the 6th of September at 10:57 a person named Shevaughn Nankervis sent me an email that he/she is eager to assist. I responded asap and until now i have had no feedback not even thank you we have received your infrormation.

Why do you always have to log acomplaint or go to the newspapers before something happens? What happend to the values of this company? and customer service... What customer service they have no customer service!