Worst ever - Don't make your customers pay for your faults

<p>This is probably a world first, but on 9 Jan 17 I submitted a cancellation instruction for a contract that I did not even sign with Glocell (took it over from Altech). The cancellation period was 30 days, but even today (21 Feb) the number has still not been ported... The request was to move the number to prepaid. I hereby expressly prohibit Glocell to deduct any funds via debit order for any cost allocated to a date after 9 Feb. As you have failed to make the number available for a prepaid option after 9 Feb, you have not given us any option other than to continue using this number. So don't make your problem your customers problem!! A quick history: 11 Feb: I followed up at a Glocell store and was told that nothing had been done (after 33 days of the submission). 14 Feb: Submitted an online request for an update - still no answer. 20 Feb: called call centre and requested operator to notify Termination department to call me with an update - no reply. And you call yourselves a communication company ... shame on you. Please get back to me asap accompanied with some REAL solution. Thank you kindly. WH</p>