Worst customer service/support I have ever encountered

<p>After noticing per mb data charges on my mobile account I contacted Glocell directly to ask how and why this has been happening as I have a standing data package and I always buy more data from their website once I receive a message that my data is running low. The customer support informed me that the online service was not working and that I should buy from the support line directly(which I also did), I stated my case ; that it cannot be my responsibilty to pay for charges when their services were in fact faulty???</p> <p>They informed me that I will be contacted by a manager the next day, this did not happen. I contacted them on two other occations in the week and exactly the same thing was promised : "Sir, my supervisor is currently busy they have your details and you will be contacted shortly" this after waiting more than 10 mins each call.</p> <p>Today, a week later I had the exact same thing happen to me on three occations, and I had to wait for a total of an hour(three different calls) to speak to a supervisor. I informed the supervisor that I would firstly like to cancel my contract with glocell immediately and that I would like my bill related issues resolved. I was promised yet onother call back and paperwork emailed to me immediately. Needless to say it is now three hours later and still no response....</p> <p> </p>