Worst Customer Service Ever!!!

<p>I've never had bad customer service like I've had with GloCell. On 12 April I received a bill from GloCell with an extra charge on my account. I called and queried it several times and was told to be patient because they have a backlog in their billing department and somebody will contact me. I called again at the end of the month to instruct them not to run my debit order for payment until they sorted my bill out, which they agreed to do, but lo and behold on 01 May, they debit my bank account with the incorrect amount. I then contacted them via facebook since telephone calls weren't getting me anywhere, they responded on 09 May and said that they are looking into the matter and will give me an update as soon as they receive feedback from their billing department. Till today I haven't received any feedback from them. Its been two months since I logged my query with GloCell and have not had any feedback, positive or negative, from them.</p>