Worst customer service

<p>Called on the 15/05 ref number: ********** 1 to add on a data bundle of 1gb. The agent on the line had advised me that it was updated. We did not receive any statements from Glocell and was under the impression that this was done. When I went back to our bank statement we noticed that we were being charged for the additional data being used. When I called in on the 05/09 and spoke to Felicity she has advised me that the 1gb data was not activated. she was supposed to e-mail me the supervisors mail address(Thabile) to query this further as they do not have billing systems after 5pm as per call ref: ********** 9. She forwarded the statements but not the supervisors mail add. I called in again on the 9/09 and spoke to Precious who was supposed to get Thabile to call me back and to date date has not. Precious's tone was unexceptable and not very helpful regarding the situation. We have tried to get through to the call centre on numerous occasion prior to these calls, where we hang on line, not answered and cut. I hope that somone can resolve this as I want a refund of the over chargered data on my account from May as this was not my errror that your'll didnot activate this data bundle. Its it quite annoying that your'll do not have a complaints department at Glocell and we have to revert to reporting this here!!</p>