WORST CUSTOMER SERVICE

<p>I phoned enquering about my data billing and billing costs (as I was moved over from Autopage). I am being charged for data in the beginning of the month when my data bundles are still full, and my handset costs and 400min costs are higher than it was at Autopage. The lady said something is not right and she will log a query. I logged an online query on the 11th of May again (12:45) and received a ref nr 19780 - but nothing happened with this query (when I phoned in July they told me it wasnt allocated) , I phoned on the 17th of June 8:36 enquering the same things... I phoned again on the 7th of July at 13:55 (after being cut of 2 times - Jovin and Sheridan) I spoke to Thobeza, explaining my problems (this was at 14:07) and received a ref nr ********** 4, it was escalated. Nothing happened once again and everytime I phone they just see "something" about my data. I phoned on the 18th of July 9:50 and spoke to Nadine where she escalated my query again. Today (21 July at 13:00) I phoned again. Nothing has been done, and the guy I spoke to (Damien) just read on the system I wanted a Data report - which I never asked for. I didnt ask where the data was spent, I wanted to know why I was being charged for data when I had full data bundles on my phone available. The other queries since the beginning was regarding the costs, why am I paying R466.26 for my device where I used to pay R409.00 and R318.99 for my 400minutes contract where I used to pay R279.82.</p> <p>This is not the only things wrong. I was charged R148.06 for a 500mb data where 1GB is R149?</p> <p>I would like someone to contact me and explain this. They can go and listen to all my call logs and maybe understand my problem then. I want to cancel my contract as soon as possible. </p>