WORST CUSTOMER SERVICE

<p>As I am typing now, I have been holding on for over 40min to speak to someone regarding my mother's upgrade, which we did 2 weeks ago. I phoned on Thursday to ask when the new phone will be delivered, as she doesnt have a working phone at the moment, and they told me Friday or Monday. So this morning I phoned the courier company (Courier IT) and they have not received the parcel yet, it is still with Glocell.</p> <p>I phoned Glocell - held on for 20minutes, no one answered at customer service - then I phoned again, pressed 2, for upgrades, held on for over 7minutes, the lady I spoke to said "i should just wait for the delivery" - after which I asked to speak to a manager/supervisor. She then put me back in the general queue. Held on for another 6minutes. I then spoke to Phumi, same story, ther is not one manager there, and then I said I will hold on, she can get up and go gt someone for me to speak to, once again I was put back in the queue. My mother is 70, without a phone and they are to useless to even help me on a telephone call. And on top of that, I will be paying for 40minutes' phonecall where I spoke to no one! Oh and just to add to my anger, my phone bill was moved from Nashua mobile to them, and now I pay at least R150 pm more - without being consulted.</p>