RA
Reyaad A

1 reviews | Active since Mar 2009

03 Oct 2016, 07:47

Worst Company ever

<p>I have been strugling with this company since they took over my account, they have the most *********** worst staff in history, they do not no the meaning of customer service. I have tried to sort out my account queries since they have taken over my account from Altech Autopage. I have been into the Kenilworth centre Branch in Cape Town, I have called there call centre, I have emailed them on the online email customer query, I have even emailed the CEO with my query, but yet nobody contacted me or tried to resolve my issue.</p> <p>In August I thought enough I got a settlement figure and paid the account up and had it closed, only for them to debtit my account on the 1st of September I let this slide reversed the debit and thought this is the end of my relationship with this pathetic company. Guess what they debit my account again on the 3rd of October with a further R1076. I am no longer a client of theres, the sim card has been swopped to prepaid at the beginning of September and the number ported to another service provider. Now I need to go to the bank and have this debit reversed again.</p> <p>Please help get them out of my life.</p> <p>Who do I need to complain to about this.</p>

0
Replies (1)
Glocell
Glocell's reply03 Oct 2016, 10:54
Official

Dear Reyaad,

Thank you for taking the time to alert the GloCell Team of your matter. We do apologise for the poor service and support you have received from us thus far.

We would like to assure you that a GloCell Team member will be contacting you in order to rectify your termination query.

Warm Regards

The GloCell Team

Best regards,