SM
Stacy M

1 reviews | Active since Jun 2016

15 Jun 2016, 07:18

Worse customer service

<p>Recently attempted to take a contract with GloCell for R39.99 and was declined. Apon further investigation, i had found out that my credit was clear and so was my affordability. The problem had occured when they had incorrectly captured the contract and the vetting department said they didnt care about my application as they had too many others to worry about. No managers were available to assist and to this day there has been no resolution.</p> <p> </p>

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Replies (1)
Glocell
Glocell's reply15 Jun 2016, 08:20
Official

Dear Stacey,

We are really sorry that you have not received any feedback with regards to your application with us. We have notified our support team of your matter and they are looking into it. We assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell