1 reviews | Active since Oct 2016
wors service... no service... no customer care
<p>Since i was forced to use glocell after autopage went out of service , i was over charged , i kept reporting since April , firstly i was informed i am in credit and later told its my data usage, every time i get promised to be called back and it will be rectified , in September i went to glocell shop in old farm road garsfontein and complained, i was promised to be kept informed if there is progress, a week later went back without hearing from the shop , when i arived and asked to cancel my contract, i was informed i would not be refunded as i am a contract client and not prepaid, no statement proofing my apparent usage, i have full wifi and dont finish my data, i will never ever advise any person to use glocell services, they are useless! !!</p>
Dear Mr von Schlichting,
Thank you for taking the time to advise us of your matter. We are sincerely sorry for the unnecessary inconveneince we have caused you.
We can assure you that you will be contacted by GloCell Team member to rectify this matter.
Warm Regards
The GloCell Team
Dear Mr von Schlichting,
Thank you for taking the time to advise us of your matter. We are sincerely sorry for the unnecessary inconveneince we have caused you.
We can assure you that you will be contacted by GloCell Team member to rectify this matter.
Warm Regards
The GloCell Team
Since glocell took over my contract it went up from R230 at autopage to R499 for March and R499 for April and R538 for May, i lodged alot of complaints on the online app but no reply, i then phone customer care and informed them that my autopage contract was R399 per month , but because i was never given the s-gear watch that was part of contract , my contract was reduced to R230, i was informed due to the administration error from glocell when they took over autopage , i was then in credit, my billing was sorted from June and i am still waiting for the refund on over charging! When i lodged another complaint , head office just rep**** it was my usage which is not treu, i am fed up for this incompetence and lack of service delivery, i explained this every time glocell phones me tosell me a contract, everybody promises me they will contact me and sort it out but stil waiting, i also sent an email to customer care to cancel my contract, no reply to inform me even if it has been captured yet.
Since glocell took over my contract it went up from R230 at autopage to R499 for March and R499 for April and R538 for May, i lodged alot of complaints on the online app but no reply, i then phone customer care and informed them that my autopage contract was R399 per month , but because i was never given the s-gear watch that was part of contract , my contract was reduced to R230, i was informed due to the administration error from glocell when they took over autopage , i was then in credit, my billing was sorted from June and i am still waiting for the refund on over charging! When i lodged another complaint , head office just rep**** it was my usage which is not treu, i am fed up for this incompetence and lack of service delivery, i explained this every time glocell phones me tosell me a contract, everybody promises me they will contact me and sort it out but stil waiting, i also sent an email to customer care to cancel my contract, no reply to inform me even if it has been captured yet.