WILL I EVER GET SERVICE FROM GLOCELL.....
<p>Today, 01 November 2016, is exactly a month I have waited to receive my upgrade phone!!!</p> <p> </p> <p>It has been an frustrating and desperate struggle to find answers on when I will receive my new phone.</p> <p> </p> <p>From the Branch to the Service Centre and even Glocell's Head Office, the help I received has been ansolutely poor and shocking to say the least. Nobody will put you through to a Manager to lodge your complaint.</p> <p> </p> <p>I have had the run around for the past three weeks where the only answer I receive is "sorry but you will receive your new upgrade phone next week". How does this service provider stay in business with service like this! Hopefully I receive my upgrade before the next upgrade is due!!!</p> <p> </p> <p>Can somebody please tell me what to do to lodge a complaint against Glocell or at least get an accurate anwer when I can expect my upgrade? </p>
Good day,
The Glocell Team would like to extend our most regretful, yet sincere apologies for the disgruntlement we have caused you!
We would like to assist you in receiving your device as soon as possible! In order for us to track the device, please provide us with your GloCell mobile number; Please remember to post the response privately so that we are able to view the number.
Warm Regards
The GloCell Team
Good day,
The Glocell Team would like to extend our most regretful, yet sincere apologies for the disgruntlement we have caused you!
We would like to assist you in receiving your device as soon as possible! In order for us to track the device, please provide us with your GloCell mobile number; Please remember to post the response privately so that we are able to view the number.
Warm Regards
The GloCell Team
Good Day,
My number is ***
Regards,
Martin Paxton
Good Day,
My number is ***
Regards,
Martin Paxton
Dear Mr Paxton,
Thank you for providing us with your details.
Once again, we do apologise for the terrible service you have received.
Please rest assured that this matter has been escalated and marked as urgent - your reference number is: ***.
A consultant will be contacting you in order to successfully terminate you.
Warm Regards
The GloCell Team
Dear Mr Paxton,
Thank you for providing us with your details.
Once again, we do apologise for the terrible service you have received.
Please rest assured that this matter has been escalated and marked as urgent - your reference number is: ***.
A consultant will be contacting you in order to successfully terminate you.
Warm Regards
The GloCell Team
Good day,
Nobody has contacted me yet!
Regards,
Martin Paxton.
Good day,
Nobody has contacted me yet!
Regards,
Martin Paxton.
I received a email very soon after I voiced my complain and even a reference number with a promise that a con****ant will contact me soon. It has been 2 days again and nobody has done anything!!!!!
I try and phone their ********** call centre. Useless is all I can say!!!!!
Glocell PLEASE KEEP TO YOUR PROMISES AND TRY AND GIVE YOUR CUSTOMERS SOME SERVICE!!!!!
I received a email very soon after I voiced my complain and even a reference number with a promise that a con****ant will contact me soon. It has been 2 days again and nobody has done anything!!!!!
I try and phone their ********** call centre. Useless is all I can say!!!!!
Glocell PLEASE KEEP TO YOUR PROMISES AND TRY AND GIVE YOUR CUSTOMERS SOME SERVICE!!!!!