Why does Glocell & Cell C get away with this?

<p>I was an Autopage Client that got passed on to Glocell (I was not given a choice in this) who basically harrassed me to get my contract upgraded. When I finaly did upgrade I was not told that all my minutes/sms/data would not be carried over. I also had an extra 500MB data bundle on the previous Autopage contract. Not once has this been added to my bundles BUT I am billed every month. I find it strange that my balances were not carried over but my oh my, the 500MB gets billed every month even though it does not get loaded. I queried this via ********** (Ref ********** 7 22/9/2016) and the consultant told me she could see that it had not been loaded and that she would forward the query to billing for credit. Guess what: no change/no credit/silence. 3 account statements have been recieved and lo and behold - the billing & no credit continues. I queried this again via email - NO RESPONSE. This is not right. PLEASE SOMEBODY DO SOMETHING - GLOCELL does not deserve to just get handed a whole client base and then treat them they way they do.</p> <p>I also queried the fact that I am charged for itemised billing but do not receive it. PLEASE PEOPLE sort this out.</p> <p>I queried this with Cell C who came back to me saying that their records show that the issues have been resolved. I beg to differ and I asked that they provide proof of the resolution etc. And now I get ignored by Cell C and Glocell.</p>