WHY ARE THEY STILL IN BUSINESS?

I called Glocell in December 2017 to upgrade my phone. In January I had heard nothing, so I called again to be told the phone was out of stock and I would need to be patient. I again called in February and was told the phone had been discontinued, and I was offered an alternative phone. They told me to wait 2-4 weeks for delivery of the new phone. I called again today to follow up on the delivery and was referred to Cell C, who told me I needed to call Glocell. I again called Glocell and was told there is no record of an upgrade on their system. This company is a joke - I am an ex-Autopage client, and was forced to move over to Glocell. They should not be in business.