WARNING - Pathetic Service Glocell

<p>My contract was transferred from Autopage to Glocell…and WOW the level of patheticness is only matched by some government departments! The problems started when I eagerly tried to upgrade my 2 year contract, as Glocell was advertising a free boat trip if you upgrade before mid June 2016. <br />I however quickly realised that Glocell is in fact completely dis****ional – NOTHING WORKS! After upgrading telephonically and waiting for my new phone to be delivered (within 7 working days as promised), I went through a period of 3 weeks trying to find out what happened to my upgrade. Email correspondance just gave me a standard automatic reply (but no action); the helpline takes hours of trying and when I did once get through the “system was down” so they could not help me; and eventually when I went to a Glocell shop they told me that they cannot help me either because they had no internet connection in the shop – the shop assistant took about 25 minutes to get through to their head office, just to discover that they have no record of my upgrade. <br />By then the deadline for the free boat trip passed and I decided to rather cancel my contract with Glocell. I submitted the required forms and again got an automatic email reply back with no detail as to the last day of my contract. Then again weeks past trying to get confirmation of my cancellation. <br />Eventually today someone took my call (on the helpline), but they could not tell me anything about the status of my cancellation and/or when the last day of my contact will be. Needless to say, the call ended with them simply cutting the call…<br />So here I am, no upgrade, no boat trip and no idea of the status of my current contract with Glocell. </p>