Waiting for my upgrade for 4 months!
<p>I have never yet dealt with such an *********** bunch of inddividuals as I have at the Glocell Customer Support Centre. I app**** for my upgrade at the end of Jan. The phone was delivered damaged and was collected on 10 Feb. contacted them contstantly to find out progress from which I was shunted from pillar to post until I managed to get assistance on 10 March - that consultant informed me that there was no stock but my phone would be delivered as soon as possible. I have since phoned atleast 6 times, after which I eventually give up after the 5th redirect of my call. It is the 16th of May - and I am still sitting without my upgrade.</p>
Good day Amanda,
Thank you for alerting us of this matter.
Please accept our sincerest apologies for the lack of service you have received from the team, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated this to the relevant department for investigation; you will be contacted shortly.
We do hope that we are able to restore your faith in us.
Kind Regards
The GloCell Team
Good day Amanda,
Thank you for alerting us of this matter.
Please accept our sincerest apologies for the lack of service you have received from the team, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated this to the relevant department for investigation; you will be contacted shortly.
We do hope that we are able to restore your faith in us.
Kind Regards
The GloCell Team
Good day Amanda,
We have followed up with the relevant department; unfortunately couriers were not able to get in touch with you in order to deliver the device.
Please confirm your contact number as well as your preferred address for delivery, by responding to this message privately.
Kind Regards
The GloCell Team
Good day Amanda,
We have followed up with the relevant department; unfortunately couriers were not able to get in touch with you in order to deliver the device.
Please confirm your contact number as well as your preferred address for delivery, by responding to this message privately.
Kind Regards
The GloCell Team