1 reviews | Active since Nov 2017
Waiting for cellphone delivery
After almost 2 months since I have done my upgrade, I am still waiting for my phone to be delivered.
At Glocell's first attempt to deliver the phone, they were unable to reach me or my wife on the alternative number I gave the couriers.
The couriers then confirmed that they returned the phone to Glocell and Glocell had to supply them with a new waybill number.
After several phone calls Rene Sampson confirmed by e-mail dated 31 October the phone will be delivered.
On Thursday 9 November the courier phoned me to COLLECT phone! I explained to him it was a DELIVERY and not a COLLECTION.
Ever since no reply, explanation or delivery from Glocell or Rene Sampson.
I would really appreciate their feedback.
Good day Mr Fourie,
We appreciate you taking the time to air your disgruntlement on our Hello Peter platform.
Please accept our sincerest apologies for the awful service which you have received from the team, as well as for the inconvenience and frustration caused.
Please take the time to email your details to ***, so that we may rectify this matter as soon as possible.
Kind Regards,
The GloCell Team
Best regards,
Good day Mr Fourie,
We appreciate you taking the time to air your disgruntlement on our Hello Peter platform.
Please accept our sincerest apologies for the awful service which you have received from the team, as well as for the inconvenience and frustration caused.
Please take the time to email your details to ***, so that we may rectify this matter as soon as possible.
Kind Regards,
The GloCell Team
Best regards,